Check-in Guidelines:
Before making a reservation, please read the following carefully to safeguard your rights and those of other guests:
- Upon check-in, identification confirmation is required. Individuals under the age of 18 cannot register for check-in unless accompanied by a guardian or with a signed parental consent form as proof of stay. Attached: Parental Consent Form for Minors.
- Check-in time is from 3:00 PM to 10:30 PM. (Luggage storage is available from 7:00 AM onwards)
- Front desk service hours are from 7:00 AM to 10:30 PM. If you plan to check-in after 10:30 PM, please inform us in advance, and we will assist you with self-check-in.
- Check-out time is at 11:00 AM. If you need to delay your check-out, a fee will be charged for every hour of delay: Single room - $100 per hour, Double room - $200 per hour, Triple room - $300 per hour, Quad room - $400 per hour. Late check-out is not allowed beyond 1:00 PM.
- To maintain the quality of accommodation, pets are not allowed. We appreciate your understanding if this causes any inconvenience.
- Our establishment is a youth hostel, and many spaces are designed for adults, making it less suitable for children under 7 years old.
- Additional beds are not available for any room type throughout the facility.
- For guests using national travel cards, reservations can be made directly on the official website. During check-in, the front desk staff will assist you in processing the full amount using the national travel card.
- If a room key is lost or damaged, a fee of NT$300 will be charged for each replacement.
- Please register at the front desk according to the number of people in your reservation. If additional guests are joining, inform the front desk in advance.
- The entire premises are smoke-free, and any illegal activities such as gambling, drug use, or theft are strictly prohibited. Smoking incurs a cleaning fee equivalent to twice the room rate for the day. Thank you for your cooperation.
- Please take care of our space and equipment; do not damage or take equipment and items without permission. In case of damage, we will seek compensation based on the relevant prices.
- If you cannot check-in as scheduled due to personal reasons, please inform us within 2 days of accommodation. According to point 14, cancellation fees will be waived, and reservation fees can be extended within 3 months. Contact the reservations department promptly. (To protect the rights of other guests, only one extension is allowed, and subsequent requests will result in full charges)
- Official website cancellation fees are calculated based on the accommodation date:
- Same-day cancellations are non-refundable.
- Cancellations made within 1 day prior to the accommodation date will receive a 50% refund.
- Cancellations made 2 days or more before the accommodation date will receive a 100% refund.
- On the day of accommodation, in the event of force majeure factors such as typhoons or earthquakes (based on the announcement of the local government), the full room rate is refundable.
- After 11:00 PM, a nighttime service fee of NT$100/30 minutes (billed in 30-minute increments) will be charged upon check-out the next day.
Thank you for reading, and feel free to contact us if you have any further questions!